DIGITAL ETIQUETTE IN BUSINESS COMMUNICATION: TYPICAL MISTAKES AND WAYS TO PREVENT THEM

Authors

  • Tatyana A. Litvyakova Samara State Transport University
  • P. Luneva Lyudmila Samara State Transport University

Abstract

DOI 10.18522/1995-0640-2023-4-154-162

Digital technologies are gaining more and more popularity in a person's life and radically affect the communication process. It is necessary to create appropriate limits (norms and rules of etiquette behaviour) in the business communication.

This article analyzes articles devoted to the culture of business communication in the digital environment, comprehends the personal experience of the authors, analyzes the results of a questionnaire of students of a technical university about digital etiquette, emphasizes the importance of forming a culture of business communication among students.

Key words: business communication, verbal and written business communication, etiquette, culture of digital communication, digital etiquette, setiket, netiket, e-mail, messenger

Author Biographies

Tatyana A. Litvyakova, Samara State Transport University

a teacher of Department of Linguistics, Institute of Basic Training

P. Luneva Lyudmila , Samara State Transport University

Doctor of Pedagogical Sciences, Professor, Institute of Basic Training, Department of Linguistics

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Published

2023-12-27

How to Cite

Litvyakova Т. А. ., & Lyudmila Л. П. . (2023). DIGITAL ETIQUETTE IN BUSINESS COMMUNICATION: TYPICAL MISTAKES AND WAYS TO PREVENT THEM . Proceedings of Southern Federal University. Philology, 27(4), 154–162. Retrieved from https://philol-journal.sfedu.ru/index.php/sfuphilol/article/view/1908

Issue

Vol. 27 No. 4 (2023)

Section

EDUCATION

License

Copyright (c) 2023 Tatyana A. Litvyakova, Lyudmila P. Luneva

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